Contact us

Policy and document queries

Email support@bluebirdinsurance.co.uk with your reference and the vehicle registration. We aim to reply within one working day. If you need a copy of an insurance document, ask the insurer that issued it — we do not hold or reissue insurer documents.

Claims

Claims are handled directly by the underwriting insurer, 24 hours a day. The claims line is printed on your policy schedule — use that number rather than emailing us, as it routes straight to the claims handler. If you are unsure who your insurer is, email claims@bluebirdinsurance.co.uk and we will point you to them.

Complaints

If something has gone wrong, email complaints@bluebirdinsurance.co.uk. We acknowledge complaints promptly and aim to resolve them within eight weeks. If you are not satisfied with our final response you may refer the matter to the Financial Ombudsman Service.

Who to email

We use role-based addresses so your message always reaches a monitored inbox.

• support@bluebirdinsurance.co.uk — customer support and general enquiries
• sales@bluebirdinsurance.co.uk — new quotes and requests
• info@bluebirdinsurance.co.uk and hello@bluebirdinsurance.co.uk — general enquiries
• claims@bluebirdinsurance.co.uk — claims signposting
• renewals@bluebirdinsurance.co.uk — repeat and follow-on cover
• accounts@bluebirdinsurance.co.uk, billing@bluebirdinsurance.co.uk and payments@bluebirdinsurance.co.uk — payments, invoices and refunds
• finance@bluebirdinsurance.co.uk — financial matters
• underwriting@bluebirdinsurance.co.uk — underwriting enquiries
• compliance@bluebirdinsurance.co.uk — regulatory and compliance matters
• complaints@bluebirdinsurance.co.uk — customer complaints
• legal@bluebirdinsurance.co.uk — legal correspondence and formal notices
• privacy@bluebirdinsurance.co.uk and dpo@bluebirdinsurance.co.uk — data protection and GDPR requests
• partnerships@bluebirdinsurance.co.uk and broker@bluebirdinsurance.co.uk — partner and broker enquiries
• marketing@bluebirdinsurance.co.uk and press@bluebirdinsurance.co.uk — marketing and media
• careers@bluebirdinsurance.co.uk and hr@bluebirdinsurance.co.uk — recruitment and people
• admin@bluebirdinsurance.co.uk and office@bluebirdinsurance.co.uk — administration
• no-reply@bluebirdinsurance.co.uk and notifications@bluebirdinsurance.co.uk — automated messages only, not monitored

Registered office

Bluebird Insurance is a trading name of Klaptocz Consultants Limited, registered in England and Wales, company number 04047956. Registered office: 17 Broomfield, Elstead, Godalming, Surrey, GU8 6HH.

Klaptocz Consultants Limited is part of Clareant Car Holdings Limited, company number 12667778, registered office C/O Quantuma Advisory Limited, 7th Floor, 20 St. Andrew Street, London, EC4A 3AG.